Shipping Policy

Thank you for shopping with Azekum! Please review our shipping policy carefully before placing your order. If you have any questions or need assistance, feel free to reach out to us at [email protected].

General Shipping Information

• Handling Time:
  • Most products ship within 1-3 business days.
• Orders are processed and shipped Monday through Friday.
• Some items may ship separately based on order contents.

Order Cut-off Time: 2:00 PM (GMT-8:00)

When Will I Receive My Order?

Delivery Time = Fulfillment Time + Shipping Time

Fulfillment Time:

• Standard: 2-5 business days.
• During peak seasons (e.g., Christmas, New Year) or due to unforeseen circumstances (e.g., natural disasters, pandemics), fulfillment may take 6-7 business days or longer.

Shipping Time:

Note: Shipment times may vary based on the destination and order size. Orders may arrive in multiple packages, but no additional shipping charges will apply beyond the amount displayed at checkout.

Shipping Costs

Shipping Destinations

We currently ship US only

Note: We cannot ship to APO/FPO or PO Box addresses.

About Late Deliveries

While most orders are shipped on time, delays may occur due to:

• Incorrect or incomplete addresses.
• Severe weather conditions.
• International customs clearance.

If your order is delayed, please contact us at [email protected], and we’ll resolve the issue within 1-3 business days.

Order Tracking

Once your order ships, a tracking number will be sent to your email. Use this to monitor your shipment’s progress.

Frequently Asked Questions

What if my order is lost in the mail?

If your package is lost in transit, contact us within 4 days after the estimated delivery date. We’ll replace the order free of charge.

What if the recipient’s address was incorrect?

If the provided address was incorrect, you are responsible for any additional shipping fees.

• Re-shipping costs:
  • $7 per item within the US.
  • $10 per item globally.

If the package isn’t returned to us, you will need to place a new order.

What if the package shows as delivered but I didn’t receive it?

Please contact us immediately for assistance. In many cases, packages are left in unexpected locations. Check with your local courier for further details.

What if the product arrives damaged or defective?

If your product arrives damaged, email us a photo at [email protected], and we’ll send a replacement or issue a refund.

For additional questions about shipping, please email us at [email protected].

Let me know if you need any further adjustments!