Refund and Returns Policy

At Azekum, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below to ensure a smooth process.

Eligibility for Returns and Exchanges

Given the nature of our products—customized, personalized, and made-on-demand—returns or exchanges are only accepted under the following conditions:

  1. Damaged or Defective Items: If your item arrives damaged, defective, or with visible flaws (e.g., defective prints, wrong size, or color).
  2. Significant Differences: If the item received is significantly different from what was ordered.

We are unable to accept returns or exchanges for reasons outside of the above conditions.

Important Conditions

  • Timeframe: All return or exchange requests must be submitted within 30 days of receiving the item. After this period, returns or exchanges cannot be processed.
  • Item Condition: To be eligible for a return or exchange, the item must:
    • Be unused and in its original condition.
    • Include all original packaging.
    • Be accompanied by a receipt or proof of purchase.

If these conditions are not met, we regret that we cannot process your request, even if the item is mailed back to us.

Non-Cancellable Orders

Once your order is placed, it goes into production immediately. By purchasing, you acknowledge and agree that you cannot amend or cancel the order. This ensures efficient order processing and minimizes errors.

Return, Exchange, and Refund Procedure

If you meet the eligibility criteria, please follow these steps to initiate a return or exchange:

  1. Contact Customer Support:
  2. Provide the following information:
    • Order number
    • Reason for the return/exchange
  3. Receive Return Instructions: Our team will send you a return form and a return shipping label (including a returns code) via email.
  4. Prepare the Item for Return:
    • Complete the return form.
    • Pack the item securely in its original packaging.
    • Attach the provided shipping label to the package.
  5. Ship the Item: Use a trackable shipping method to send the package to the following address: 1651 S Black Ave, Bozeman, MT 59715, USA

Refund Details

Once we receive and inspect your returned item:

  • Refund Processing: Refunds will be credited back to your original payment method. This typically takes 3-10 business days.
  • Shipping Fees: Refunds do not include original shipping fees unless the item was defective, damaged, or incorrectly shipped.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company (refunds may take time to be posted).
  3. Reach out to your bank, as processing times vary.

If you’ve done all of the above and still have not received your refund, contact us at [email protected].

Additional Notes

  • Items returned for reasons other than defects, damage, or incorrect shipments may incur shipping or restocking fees.
  • We bear the cost of return shipping for defective or incorrect items.

Thank you for choosing Azekum. If you have further questions, feel free to reach out to our customer service team.