FAQ – Azekum

Which payment methods do you accept?

At Azekum, we prioritize your convenience and security by offering multiple payment options. We accept major credit cards, including Visa, MasterCard, American Express, JCB, and Discover Card, ensuring a smooth checkout process for our customers.

What are your shipping costs?

Shipping costs are calculated based on your location and the number of items purchased.

  • Most items ship for a flat rate of $5.99.
    For more specific information, shipping fees will be displayed during the checkout process before you complete your purchase.

Do I need to create an account to place an order?

No, creating an account is optional. You can shop at Azekum as a guest and complete your purchase without signing up.

How can I track my order?

Once your order is shipped, we’ll send a shipping confirmation email containing your package’s tracking number. Use the tracking link provided to monitor your shipment’s progress in real-time.

How do I return an item for a refund or exchange?

If you receive a damaged or defective item, you can return it for a refund or exchange by following these steps:

  1. Contact Customer Support:
    • Phone: +84 349 109 453
    • Email: [email protected]
      Provide your order number and reason for the return.
  2. Complete the Returns Form:
    • You’ll receive a returns form and a return label via email.
    • Print the label and package the item(s) along with all original accessories and packaging.
  3. Send Your Return to:
    3104 Newport Ln., Wadsworth, IL 60083, United States

Your refund will be processed within 3–10 business days after we receive your return. The amount will be credited back to your original payment method.