Cancellation and Order Modification Policy

At Azekum, we prioritize customer satisfaction and understand that sometimes changes are necessary. Below are the conditions and steps for modifying or canceling an order:

1. Conditions for Order Modification or Cancellation

• Customers can modify or cancel their orders within 12 hours of successfully placing the order.
• After the 12-hour window, we cannot accommodate changes or cancellations as orders will have been processed and dispatched to our carrier partners.

2. How to Modify or Cancel an Order

Follow these simple steps to request a modification or cancellation:

1. Prepare your order details:
   • The email address used for the order.
   • Your order number (found in your order confirmation email).
   • Specific instructions or requirements for the modification or cancellation.
2. Send your request:
   • Email us at [email protected] with the subject line: [Modify/Cancel Order + Your Order Number].

Our support team will review your request promptly and provide a resolution.

3. Refund Process for Cancelled or Modified Orders

• Once your request is reviewed, we will confirm approval or denial within 1 business day.
• If approved, refunds for cancelled orders or adjustments for modified orders will be processed within 3 business days. The refunded amount will reflect the total value of the cancelled items or the reduced value for modified orders.

Key Points for Customers

• Act promptly within the 12-hour window for modifications or cancellations.
• Ensure all information provided in your request is accurate to avoid delays.
• For further assistance, feel free to contact our support team anytime.

This clear and efficient policy helps ensure transparency and enhances your shopping experience at Azekum.