Effective Date: April 4, 2025

At Azekum.com, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with global privacy standards, Google SEO practices, and Google Merchant Center policies.

1. Scope of Policy

This Privacy Policy applies to all personal information collected by Azekum.com when you interact with our website, create an account, place an order, or contact us. It does not apply to third-party services or websites we do not control.

2. Information We Collect

a. Account Registration

  • Data Collected: Name, email address, optional details (e.g., birthday, zip code), internet activity (cookie IDs, IP address).

  • Purpose: To manage your account, personalize experience, and maintain order history.

b. Communications & Support

  • Data Collected: Name, contact info, and contents of your inquiries. Calls may be recorded for quality control.

  • Purpose: To respond to inquiries, support requests, and improve service.

c. Purchases

  • Data Collected: Name, billing/shipping address, email, payment details, and transaction history.

  • Purpose: To process and fulfill your orders, issue receipts, and send updates.

d. Promotional Communications

  • Data Collected: Email, open rates, clicks.

  • Purpose: To send product offers, updates, and marketing content.

e. Public Content

  • Data Collected: Comments, reviews, user-generated content.

  • Purpose: To improve our services and build social proof.

f. Cookies and Tracking Technologies

  • We may use cookies, Google Analytics, and Facebook Pixel to collect data on user behavior. This helps us understand traffic patterns and personalize content.

3. How We Use Your Information

We use personal data to:

  • Provide access to our website and services

  • Authenticate user logins

  • Fulfill orders and handle returns

  • Communicate promotions and service updates

  • Prevent fraud and ensure security

  • Analyze website performance and improve usability

4. Sharing Your Information

We do not sell or rent your personal data. We may share information:

  • With service providers (e.g., shipping companies)

  • For legal compliance if required by law

  • For fraud prevention and risk management

5. Payment Processing

All payments are securely handled by third-party services:

We do not store credit card or sensitive payment data on our servers.

6. Data Security

We implement safeguards to protect your data:

  • SSL encryption

  • Role-based access control

  • Secure data disposal procedures

7. Data Retention

  • Account data is retained as long as your profile remains active.

  • Transaction and legal records are retained as required by law.

  • Reviews and comments may be retained indefinitely unless removal is requested.

8. Your Rights

You may request to:

  • Access or export your data

  • Correct or update your information

  • Delete your data (except where legally required to retain it)

To make a request, contact: support@azekum.com

9. Data Transfers

We operate in the United States. If you are outside the U.S., your data may be transferred and processed in the U.S. By using our services, you consent to such transfers.

10. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

For questions, please contact us at: support@azekum.com